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Customize IQTrack to meet the specific needs of your firm.
IQTrack has been designed to be flexible to meet the needs of firms in all shapes and sizes -- a variety of administration-level functionality provides an IT support environment that is fully customizable and scalable to meet each client firm's unique needs.
Firm Management: Support Structure >>
  • Default Firm Settings make configuration easy, allowing firm administrators to deviate from the standard setup when required.
  • Queues are groups of analysts assigned to specific support-structure categories and allow for the sharing of the ticket workload.
  • Customizable Fields are available on requester detail.
  • The Support Structure is used to categorize tickets and ensure the right information is gathered and sent to the right support personnel.