Customize IQTrack to meet the specific needs of your firm.
IQTrack has been designed to be flexible to meet the needs of firms in all shapes and sizes -- a variety of administration-level functionality provides an IT support environment that is fully customizable and scalable to meet each client firm's unique needs.
|Firm Management: Support Structure >>
Default Firm Settings make configuration easy, allowing firm administrators to deviate from the standard setup when required.
Queues are groups of analysts assigned to specific support-structure categories and allow for the sharing of the ticket workload.
Customizable Fields are available on requester detail.
The Support Structure is used to categorize tickets and ensure the right information is gathered and sent to the right support personnel.