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Keep your IT personnel up-to-date on important events.
Broadcast messages keep analysts informed of server outages, changes in procedure, and other firm-wide messages.
Broadcast Dialog >>
  • Informative Messages provide procedural changes in a timely manner.
  • System Outages inform analysts of system down-times and upgrades.
  • Ticket Windows includes all active broadcast messages, keeping analysts up-to-date with firm-wide events while working with the end-user.
  • Tickets Linked to system outages allow tickets relating to the same firm-wide issue to be handled and closed as a group.