Keep your IT personnel up-to-date on important events.
Broadcast messages keep analysts informed of server outages, changes in procedure, and other firm-wide messages.
|Broadcast Dialog >>
Informative Messages provide procedural changes in a timely manner.
System Outages inform analysts of system down-times and upgrades.
Ticket Windows includes all active broadcast messages, keeping analysts up-to-date with firm-wide events while working with the end-user.
Tickets Linked to system outages allow tickets relating to the same firm-wide issue to be handled and closed as a group.