IQTrack

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  Worldwide Office Support  
Provide complete support to your offices worldwide.
Your business isn't confined to one location -- there's no reason your support software should be either. IQTrack routes location-sensitive support tickets to the most appropriate technicians for on-site support, and also integrates advanced time zone logic to avoid confusion when working across the continent or around the world.
Location Management >>
  • Support Structure Categories can be assigned to one or a set of office locations for on-site support.
  • On-Call Assignments can specify offices for location-specific after-hours support.
  • Analyst Time Zone based on the user's assigned location automatically relates dates to the local time.
  • The Ticket Window makes it easy for the analyst to view when the ticket was opened, closed, or its due date in the end-user's time zone to avoid issues while speaking to the requester on the phone.