Provide complete support to your offices worldwide. |
Your business isn't confined to one location -- there's no reason your support software should be either. IQTrack routes location-sensitive support tickets to the most appropriate technicians for on-site support, and also integrates advanced time zone logic to avoid confusion when working across the continent or around the world.
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| | Location Management >>
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Support Structure Categories can be assigned to one or a set of office locations for on-site support.
On-Call Assignments can specify offices for location-specific after-hours support.
Analyst Time Zone based on the user's assigned location automatically relates dates to the local time.
The Ticket Window makes it easy for the analyst to view when the ticket was opened, closed, or its due date in the end-user's time zone to avoid issues while speaking to the requester on the phone.
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