Keep up-to-the-minute records of your support productivity.
IQTrack provides advance reporting capabilities that allow administrators to analyze and spot up-to-date trends quickly and easily, including print views and the ability to export to spreadsheet applications and third-party reporting utilities.
|Reports: Support Structure >>
Ticket Detail displays detailed information about each ticket in the specified date range.
Date Reports provide the number of tickets by date, day of the week, and time of the day.
Support Structure and Requester reports allow administrators to analyze which technologies and end-users are experiencing the most issues.
Survey Results let an administrator see an overview of end-user survey responses.
Detailed Staff Reports display trends in analyst productivity.