IQTrack

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  Reporting  
Keep up-to-the-minute records of your support productivity.
IQTrack provides advance reporting capabilities that allow administrators to analyze and spot up-to-date trends quickly and easily, including print views and the ability to export to spreadsheet applications and third-party reporting utilities.
Reports: Support Structure >>
  • Ticket Detail displays detailed information about each ticket in the specified date range.
  • Date Reports provide the number of tickets by date, day of the week, and time of the day.
  • Support Structure and Requester reports allow administrators to analyze which technologies and end-users are experiencing the most issues.
  • Survey Results let an administrator see an overview of end-user survey responses.
  • Detailed Staff Reports display trends in analyst productivity.