This Statement describes how IQTrack, Inc ("IQTrack", "We", or "Us") collects, uses, and discloses certain personally identifiable information that it receives in the United States from the European Union ("EU Personal Data") both on our Web site located at www.IQTrack.com and offline. In particular, IQTrack recognizes that the European Union has established strict protections regarding the handling of personally identifiable information.
IQTrack complies with the U.S.-E.U. Safe Harbor framework and the U.S.-Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personally identifiable information from European Union member countries and Switzerland. IQTrack has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view IQTrack's certification, please visit http://safeharbor.export.gov/list.aspx.
In general, IQTrack may obtain EU or Swiss Personally Identifiable Information in the United States about several different types of individuals, including (i) website visitors, (ii) clients, and (iii) end users. IQTrack's practices with respect to each of these types of individual data subjects are described below.
IQTrack provides a wide variety of services and solutions to its business clients (each, a "Client") that facilitate services for their employees ("End Users"). In these cases, personally identifiable information collected from End Users is owned by the applicable Client, and IQTrack processes this data on the Client's behalf. There may be limited instances in which IQTrack owns and processes personally identifiable information collected from End Users on its own behalf, rather than on behalf of a Client. In all instances, IQTrack will obtain access to EU or Swiss Personally Identifiable Information about End Users in the course of operating Web sites, providing contractually obligated services, and providing customer care and other related services. Such data may include, name, billing address, business address, email address, telephone number, and other information, depending on the particular Client, Web site or other application or service at issue. We will share your personally identifiable information with third parties only in the ways that are described in this privacy statement.
IQTrack may obtain various types of EU or Swiss Personally Identifiable Information about our business clients or their end users. Such data may include contact information (names, business addresses, phone and fax numbers, and email addresses); information about products and services ordered or provided; financial and payment information; user ID, passwords, and information collected through Internet-based activities, and other transaction-related data.
IQTrack may use these types of EU or Swiss Personally Identifiable Information for business purposes, including to deliver or provide services; to establish or maintain client and business relationships; to provide access to Internet-based activities; to perform accounting functions; and to conduct other activities as necessary or appropriate in connection with the servicing and development of the business relationship.
Our business clients or their consumers may contact us if any of their EU or Swiss Personally Identifiable Information changes, or if they would like to access, correct or delete EU or Swiss Personally Identifiable Information that we maintain about them. If you are an employee of our client please contact your local human resources representative (i.e. the human resources representative of your employer / our client), as that might be the most efficient means of addressing your issues. In any event, such persons can also contact us by sending an email to the Privacy Office, or by using the information at the end of this privacy statement. We will respond to your request to access within 30 days.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Wherever we obtain access to EU or Swiss Personally Identifiable Information about Data Subjects or End Users, we are acting as a mere data processor on behalf of our business clients, and we therefore conduct such activities strictly in accordance with their instructions and pursuant to our contractual arrangements with them. If you are a an End User with an existing relationship with one of our Business Clients, you should refer to the Client's website to understand the privacy practices that apply to EU or Swiss Personally Identifiable Information that we may maintain about you. Moreover, if you would like to access and review your EU or Swiss Personally Identifiable Information, you should contact our Business Client with any such requests. We will cooperate as appropriate with requests from our Business Clients to assist with such responses.
If you choose to contact us using a form on the Web site we will collect some information about you, including your name, email address and phone number. We use this information for the sole purpose of responding to your request.
We use other third parties such as a hosted Contact Center platform to process and deliver calls, chats, and emails from our clients, a hosted Customer Relationship Management (CRM) software provider to manage sales and client information, and a check processing company in order to process any payments that have come in via check or money orders. When you sign up for our services we will share your name, billing address, credit card information or financial information as necessary for the third party to provide that service.
These third parties are prohibited from using your personally identifiable information for promotional purposes.
All billing information is collected offline, and we take steps to insure the offline security of your payments. Please see our "Data Security and Integrity" section below for how we handle sensitive information collected offline.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served either on our Web site or to our Company directly.
IQTrack may disclose EU or Swiss Personally Identifiable Information to business partners and subcontractors as necessary in connection with the performance of requested services or solutions, or as otherwise appropriate in connection with a legitimate business need. IQTrack may also disclose US, EU, or Swiss Personally Identifiable Information as necessary in connection with the sale or transfer of all or part of the business. In these situations, IQTrack will require the recipient of the data to protect the data in accordance with the relevant principles in the Safe Harbor, or otherwise take steps to ensure that the EU or Swiss Personally Identifiable Information is appropriately protected. You will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personally identifiable information, as well as any choices you may have regarding your personally identifiable information. IQTrack may also disclose EU or Swiss Personally Identifiable Information where required or permitted by law, or where IQTrack believes that such disclosures are appropriate in connection with a law enforcement request.
Technologies such as cookies, beacons, tags and scripts are used by Google Analytics on behalf of IQTrack.com as a marketing provider for analyzing trends in site usage. We may receive reports based on the use of this site by this company on an individual as well as aggregated basis. The IQTrack product utilizes persistent and non-persistent cookies to aid in site navigation, and to track aggregate site usage, browser characteristics, and other general data which helps us maintain our websites. The data collected is not linked to any personally identifiable information.
As is true of most web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personally identifiable information.
We post client testimonials on our web site which may contain personally identifiable information. We do obtain the client's consent via email prior to posting the testimonial to post their name along with their testimonial. If you wish to update or delete your testimonial, you can contact our Privacy Office.
When signing up for the service you are automatically opted-in to receiving marketing emails. You may at any time unsubscribe from receiving these types of email communications by following the unsubscribe instructions within each email communication.
We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email.
Generally, you may not opt-out of these communications, which are not promotional in nature.
We will communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes.
If you click on a link to a third party site, you will leave www.IQTrack.com and go to the site you selected. Because we cannot control the activities of third parties, we cannot accept responsibility for any use of your personally identifiable information by such third parties, and we cannot guarantee that they will adhere to the same privacy practices as IQTrack. We encourage you to review the privacy statements of any other service provider from whom you request services.
IQTrack utilizes global hosting centers that store and process EU and Swiss Personally Identifiable Information in various locations in the United States. IQTrack takes reasonable precautions to protect EU and Swiss Personally Identifiable Information in these centers and in other locations in the United States from loss, misuse and unauthorized access, disclosure, alteration, and destruction. IQTrack also makes reasonable efforts to keep EU and Swiss Personally Identifiable Information reliable for its intended use, accurate, current, and complete.
We follow generally accepted industry standards to protect the personally identifiable information submitted to us on our Web site, both during transmission and once we receive it.
If you have any questions about security, you can contact our Privacy Office.
If you have any questions about this safe Harbor Privacy Statement, or if you would like to request access to EU or Swiss Personally Identifiable Information that we may maintain about you, please contact us as follows:
Attention: Privacy Office
233 Peachtree Street NE, Suite 1100
Atlanta, GA 30303
The TRUSTe program covers only information that is collected through this Web site, www.iqtrack.com. The TRUSTe program does not cover information that may be collected from the pages behind our Online Incident Management System login and through downloadable software. If you have questions or complaints regarding our privacy statement or practices, please contact us at Privacy Complaints, IQTrack, 233 Peachtree St. NE, Suite 1100, Atlanta, GA, USA 30303. If you are not satisfied with our response you can contact TRUSTe here.
If we decide to change our privacy statement or practices, we will post those changes to this privacy statement, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this statement, we will notify you here, by email, or by means of a notice on our home page prior to the change becoming effective.